Refund policy
1.We offer exchanges & returns within 7 days from the date of delivery. No Returns for orders under 1000/- only exchange is available. Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email and your order will be picked up by our logistics partner within 24-48 hours.
2.Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pincode.
3.Please note that once your order has been received at the warehouse, it will go through a Quality Check and once approved, your exchange/return query will be processed further.
4.Estimated delivery of all exchange queries fall between 7-10 working days
5.If an exchange in size cannot be fulfilled due to availability of stock, we will make sure to have this exchanged for another product or you will be issued a gift card which can be availed on your next online purchase.
6.For ALL return orders, refunds will be issued in the form of a credit note once QC on the product has been approved. This will be shared on your registered email address.
7.Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, WE WON’T PROCEED FORWARD WITH THE QUERY.
8.If issues still persist, kindly drop us an email with your name and order ID on @XIXWEARABLE@GMAIL.COM. We are available Monday-Saturday between 11:00 AM - 7:00 PM. All pending queries will be solved on priority within 24 hours.
9.Cancellation of orders are only permitted on COD orders which will be possible if and till the order has not been dispatched from our warehouse.
10.All prepaid orders are final. We do not offer any cancellations and refunds. Any refunds are issued in the form of gift cards equivalent to the selling/MRP amount, which can be used within 6 (six) months. gift cards are non-refundable; and are only redeemable at our online store. Shipping charges are non-refundable.